Shipping and Returns
PoscART is fulfilled by Mega Office Supplies.
We ship POSCA markers and creative supplies Australia wide and internationally. Our goal is to keep shipping clear, fair, and reliable, with fast dispatch from our Gold Coast distribution centre.
Australian Shipping
- Free standard shipping on Australian orders over $99 (inc. GST)
- Flat-rate standard shipping applies to orders under $99
- Priority shipping options are available at checkout
Shipping Rates (Australia)
| Order Value | Standard Shipping | Priority Shipping |
|---|---|---|
| Orders under $99 (inc. GST) | $16.50 | From $27.50 |
| Orders over $99 (inc. GST) | FREE | From $27.50 |
| Estimated delivery timeframes | 2–7 business days (allow additional time for WA, SA and remote areas) |
1–3 business days |
*Shipping rates are indicative and apply to most standard parcel sizes. Large, bulky or high-volume orders may incur additional freight charges.
Dispatch Timeframes
Orders are typically packed and dispatched within 1 business day where stock is available. Delivery timeframes are estimates only and may vary due to courier delays, weather events, peak periods, or stock availability.
Deliveries occur during business hours, Monday to Friday. We are unable to guarantee delivery time windows.
Bulk Orders
Many products include quantity-based pricing at the product level. If you are ordering:
- large volumes
- school or classroom packs
- studio, workshop, or event supplies
- ongoing or repeat orders
Please contact us for a tailored bulk quote. Additional freight charges may apply depending on order size and destination.
International Shipping
PoscART accepts international orders on a case-by-case basis. International shipping costs, duties, taxes, and import fees are the responsibility of the buyer.
For buyer and seller protection, international orders are typically paid via bank deposit (EFT), unless alternative arrangements have been approved in advance.
Bank Deposit Details (EFT)
| Bank | National Australia Bank |
| BIC / SWIFT | NATAAU3303M |
| BSB | 084 402 |
| Account number | 210395573 |
| Beneficiary name | Mega Thing Pty Ltd |
| Address | 5/12 Greenway Drive, Tweed Heads South NSW 2486, Australia |
Important: Australian banks do not use IBANs. International transfers use a BIC/SWIFT code. Further information is available via the NAB guide here.
Returns
Returns and refunds are handled in line with Australian Consumer Law.
Change of Mind Returns
We accept returns of unopened and unused items within 14 days of the invoice date.
- Items must be returned in original packaging and resaleable condition
- Shipping costs are non-refundable
- If free shipping was applied, our actual freight cost may be deducted from the refund or store credit
- Return shipping is the responsibility of the customer
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged, or incorrect, please contact us as soon as possible. Where applicable, we will arrange return shipping and provide a replacement or refund.
Delivery Issues and Claims
Any delivery damage or shortages must be reported within:
- 24 hours for bulky items
- 48 business hours for all other items
Photographs of the item and packaging may be required to process claims.
Need Help?
If you have questions about shipping, bulk orders, or returns, please contact us via our Contact page. Our team will respond during business hours.